i bought part # 78-822 witch is radiator support to radiator seal.had a problem with first order the seals for the side of the radiator,they are supposed to have a bend in them.when i recieve them they are dry rotted and split in half.so i call CPA they send me another part out right away witch i love about your company. when it arives i open the patr up ,and the same thing sides are split in half. i call CPA told them what i recieved.the person on the phone said they would have to refund my money back.i didnt want my money i want my part.i asked if she wanted me to send it back,so you could see the problem she said no it cost too much to do all that shipping.i thought i would help other customers from going through what i went through.i guess i think good customer service is not just giving the money back as quick as possible to solve it temporaraly, so i and the problem will go away.i have spent thousands of dollars with your company,and i am planning to spend thousands more on my projects. is that your standard prosedure? thank you 66streetrod
Hey 66 streetrod My name is Brad. We did get a few bad sets from a supplier. We have since discarded them. I have a new set sitting on my desk that I have pulled out of the package and inspected to make sure they are not dry rotted like the ones that you gotten before if you will send me a Private message Or E-mail. I will be more than happy to send these to you to resolve the situation and keep you as a satisfied customer. Brad brad@classicparts.com 1-800-741-1678 ext 265
