Dealing with personalities is the biggest challenge. I was a mod for years at an extremely active tech forum. When a member seems to need an adjustment, kindness and patience goes so much further than chastising and stern action like banning. Banning should be the very last resort. Before you react to a member, you have to consider the community. Over there, Member Sharps may have got aggressive about his gun thread, but his banning shut down so much good forum activity. Others leave when their friends leave. Stomping on Woogy slowed the forum down even more. Huge contributors aren't unaware when they see a fellow member slugged in the gut. When I was temporarily banned there, it was because I was put out by a staff member's post about me. Rather than consider my feelings, it was easier to ban me to shut me up. But I pleaded with them to search the forums and see how considerate and helpful I was in the forums. The staff member actually followed through and deleted his offending post. I still feel it's the best classic truck forum out there. I like how it's kept family friendly. A father and daughter can participate and not worry about bad language and inappropriate posts.
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BTW .. The faqs there are really looking good. ;-)